GDPR Compliance

Last updated: October 2026

Our Commitment to Data Protection

Aurora-flow is committed to ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we protect your personal data and uphold your rights under data protection legislation.

Data Controller

Aurora-flow acts as the data controller for personal information collected through our website and services. As data controller, we determine the purposes and means of processing your personal data.

Contact details:
Aurora-flow
14 Cathedral Road
Cardiff, CF11 9LJ
United Kingdom
Email: [email protected]

Your Rights Under GDPR

The UK GDPR provides you with specific rights regarding your personal data:

Right to be Informed

You have the right to know how we collect and use your personal data. We provide this information through our Privacy Policy and this GDPR page.

Right of Access

You can request a copy of the personal data we hold about you. We will respond to such requests within one month.

Right to Rectification

If any personal data we hold is inaccurate or incomplete, you have the right to have it corrected.

Right to Erasure

In certain circumstances, you can request that we delete your personal data. This right applies when:

• The data is no longer necessary for its original purpose
• You withdraw consent (where consent was the legal basis)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as when you contest data accuracy or object to processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you can request your data in a structured, commonly used, machine-readable format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes at any time.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you. Aurora-flow does not currently use automated decision-making processes.

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal Obligation: Processing is necessary for us to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Data Protection Principles

We adhere to the data protection principles set out in the UK GDPR:

• Lawfulness, fairness, and transparency: We process data lawfully, fairly, and in a transparent manner
• Purpose limitation: We collect data for specified, explicit, and legitimate purposes
• Data minimisation: We ensure data is adequate, relevant, and limited to what is necessary
• Accuracy: We take reasonable steps to ensure data is accurate and up to date
• Storage limitation: We keep data only as long as necessary
• Integrity and confidentiality: We process data securely
• Accountability: We are responsible for demonstrating compliance

International Transfers

We do not routinely transfer personal data outside the United Kingdom. Should such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Exercising Your Rights

To exercise any of your data protection rights, please contact us at:

Aurora-flow
14 Cathedral Road
Cardiff, CF11 9LJ
United Kingdom
Email: [email protected]

We will respond to your request within one month. In complex cases, we may extend this period by a further two months, but we will inform you of any extension within the first month.

Complaints

If you are dissatisfied with how we have handled your personal data or any privacy query, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk